COSMETIC DENTIST REVIEWS
I can’t say enough positive things about this practice. From the very first time I spoke with the office on the phone a few years ago, and every visit since, I have always had a good experience. Every receptionist and hygienist is caring and kind. We see Dr. Smith and he always takes the time to ask how we are doing each time we visit, and is always educating and helping us make the best decisions. I had a stubborn tooth that ended with a root canal a couple months ago, and the whole staff was so helpful through the whole process—always fitting me in for last minute appointments multiple times! And my toddler just fell and chipped her front tooth, and again they were so kind to fit her right into the schedule and patiently wait until she was ready to cooperate and open her mouth! I recommend this office to anyone looking for a dentist (and even those who aren’t—I think you should switch :-)). And they always have just baked cookies!
The staff are very friendly and helpful. If you have a tight budget they help you find options and tell you what is priority to get done in case you can't get all the work done. My 4 year old daughter was very nervous about seeing them for the first time and they did such a great job for her! They had her laughing and smiling the entire time. I would definitely recommend them especially if you have children you need to bring!!
I have been a patient of Tom Northway and his staff since the early 1980s, when he was recommended to me by a co-worker. There are good reasons why I have chosen to stay with them, even though I now live more than 70 miles away. They are great -- everyone on the staff. It's worth the drive to see the people whom I have long called friends.
First time patient and have a spouse 'in the industry' and she recommended I try them. Expectations were high and Northway Family Dentistry delivered! I sat in Angie's chair for my cleaning and she was fantastic - always mindful of my comfort and efficient in her time working on me. Dr. Smith is also a very kind and professional Dentist - he made certain that I understood everything clearly. I look forward to a long relationship with this office!
My family has been going to this practice for years and years and years and they are still the best, hands down. I live on the other side of town and still go to Northway Family Dentistry-Best Dentist in West Michigan. When there is a serious problem, they figure out a way to fit you in. Right now it's tough because its hard for so many to put food on the table let alone do crowns. They are never pushy--just a gentle reminder. I have never felt lectured more like they are concerned. They go out of their way to make you comfortable. Yesterday I was cold getting my teeth cleaned. She got me a blanket that she assured was washed after every use. They have choices of music for longer procedures and to distract you. I am tough to get numbed and Dr. Northway is always asking me if I am ok. Just a side note. My sister used to work there many, many years ago. She got offered a higher paying job with another dentist but ended up quitting because she was horrified at the sterilization procedures. Dr. Northway's office had set the bar so high, she just couldn't fathom how behind the other dentist was. She ended up in a different career but she still goes to Dr. Northway!! Just wanted to say the review below cracked me up....there are people from other offices that go out and do negative reviews and I think this is one because Tom Northway would NEVER have outdated equipment....he is always up on the latest dental procedures....he was one of the first to do a one day crown!!!!